Customer Service

At Safety Supply Factory we truly value your business. All of our products are backed by a 100% satisfaction guarantee. If we can do anything to enhance your experience please contact us.

Credit Application

Download (PDF) to apply for our Credit Appication

Size Chart

Download (PDF) for Size Chart

Shipping Information

Safety Supply Factory strives to ship all in stock non-personalized orders received before 5:00 pm the same day except Saturdays or Sundays. Personalized orders can vary on delivery times. Please call for specific information. All shipments are FOB factory unless otherwise specified. Shipping will be via UPS unless otherwise arranged with SSF. Overnight and expedited shipping is available at additional cost.

Please call us for specific shipping questions.  

Return Policy

Safety Supply Factory products are backed by a 100% Satisfaction Guarantee. If you are not completely satisfied, SSF will exchange or refund the purchase within 30 days of the sale date. SSF cannot authorize any return of merchandise that has been in the customer’s possession for 30 days or more.

All non-defective returns will incur an 18% restocking fee. There is no restocking fee on defective products returned in exchange for the exact same product. Also, there are no returns on sale or discounted items.

You must call for a return authorization number before returning merchandise. Authorized exchange of merchandise due to customer error can be accomplished with the customer prepaying the freight.

You will be responsible for all shipping and insurance charges on returns unless otherwise indicated. We highly recommend that you insure your package. If you choose not to insure your package, and we do not accept the return, you will be responsible for any losses or damages.

All returns must be in like-new condition and must include any necessary components to be accepted. Additional charges may be assessed for items with missing components. For items that we verify to be defective, we will reimburse you for your original shipping expense. Upon our acceptance of the merchandise, the purchase price minus the 18% restocking fee will be credited to your credit card. Your refund will be issued within 14 business days from the date accepted your returned product.